By providing tailored and individual support packages to suit your company’s working practices, Direct Support can help your business to perform effectively and efficiently.
Direct Support engineers are available when and where you need them, ensuring your IT infrastructure remains healthy and functioning. For many businesses, internal IT experts are an expensive resource. Direct Support is the next best alternative to having your own IT department.
Onsite and telephone support
Experienced and qualified engineers are available to give honest and objective advice at the end of a telephone. We can often talk you through your IT issues, thus getting you up and running in the shortest possible time.
However, there are times when issues can not be resolved by telephone support alone. One of Direct Support’s engineers can be onsite at an arranged time to resolve a host of issues to increase system performance, stability and reliability.
Remote diagnostics and administration
Via the Internet and specialist software, we can connect to your system and remotely resolve issues as you watch.
System healthchecks
In order to ensure your IT systems are running effectively and efficiently, Direct Support offers System Healthchecks. Each component of your IT network and systems are examined and reported on. If necessary, recommendations are made to ensure your business is not compromised.
Service agreements
All the above can be provided on an ad-hoc basis. However, many of our customers prefer a pre-agreed, tailored support package where all the above are covered at a fixed monthly price. This gives our customers the assurance that their IT systems are being looked after by qualified IT professionals without costs spiralling out of control.
We would be delighted to discuss a service agreement, tailored to suit your business.
Collaboration and cover
Direct Support is able to provide IT staff to cover staff absences such as holiday and sickness, or to work alongside your own staff during busy periods.
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